Salesforce + AI

Tina Woodall

Senior Architect, Salesforce · HTC Global Services

About

Tina Woodall leads Innovative Solutions at HTC Global Services, specialising in AI-driven healthcare delivery and patient engagement automation.

Session Topic

AI-driven healthcare delivery, patient engagement automation, and clinical workflow improvement in Salesforce.

Sessions

Salesforce + AI

AI and Health Cloud: Keep Humans in the Loop

Healthcare providers face mounting documentation burden, staffing shortages, and pressure to do more with fewer people. This session reveals where AI actually delivers value in Health Cloud—patient care plan summaries, clinically informed marketing, and case management automation—while highlighting the critical importance of keeping humans in the loop for clinical safety and regulatory compliance.