Salesforce + AI

John Godlove

Director, Salesforce Data, AI & Analytics Practice · EPAM

1 session

About

John Godlove is the Director of Salesforce Data, AI & Analytics Practice at EPAM Systems, helping enterprises build AI-powered service operations.

Session Topic

Service Cloud AI for case deflection, CSAT improvement, and empathy-led automation in enterprise contact centres.

Sessions · JohnAll sessions →

Salesforce + AISession

AI Transforms Service Operations into Profit Centers, Not Cost Centers

Service teams face crushing case volumes, inefficient wrap-up processes, and inconsistent customer responses. Generative AI automates manual work while turning service from a cost center into a profit center—enabling agents to upsell and cross-sell during support interactions while delivering personalized, faster resolutions.

John Godlove & Kristy Gourley & Gaurav Kheterpal · 10 min watch

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