Enterprise Dreamin'
John Godlove
Salesforce + AI

John Godlove

Director, Salesforce Data, AI & Analytics Practice · EPAM

LinkedIn ↗EPAM ↗
About

John Godlove is the Director of Salesforce Data, AI & Analytics Practice at EPAM Systems, helping enterprises build AI-powered service operations.

Session Topic

Service Cloud AI for case deflection, CSAT improvement, and empathy-led automation in enterprise contact centres.

Sessions
Salesforce + AI

AI Transforms Service Operations into Profit Centers, Not Cost Centers

Service teams face crushing case volumes, inefficient wrap-up processes, and inconsistent customer responses. Generative AI automates manual work while turning service from a cost center into a profit center—enabling agents to upsell and cross-sell during support interactions while delivering personalized, faster resolutions.