Salesforce + AI

Jake Harwood

Health Cloud Capability Lead · Slalom

About

Jake Harwood leads the Health Cloud capability at Slalom, a Salesforce Premier Partner. He brings provider-side experience from Epic implementation and consumer engagement, now focused on improving patient, caregiver, and provider experiences in healthcare and life sciences. Joined by Tina Woodall, Innovative Solutions Lead at HTC Global Services.

Session Topic

Health Cloud + AI for providers and payers: improving patient care, lowering costs, and navigating HIPAA constraints.

Sessions

Salesforce + AI

AI and Health Cloud: Keep Humans in the Loop

Healthcare providers face mounting documentation burden, staffing shortages, and pressure to do more with fewer people. This session reveals where AI actually delivers value in Health Cloud—patient care plan summaries, clinically informed marketing, and case management automation—while highlighting the critical importance of keeping humans in the loop for clinical safety and regulatory compliance.