Salesforce + AI

Gaurav Kheterpal

Founder & CEO · Vanshiv Technologies

About

Salesforce MVP Hall of Fame, Mulesoft Ambassador. Trailblazer, Enterprise Architect with over 75+ credentials, in Salesforce ecosystem since 2007, Instructor and Life-long Learner.

Session Topic

Service Cloud AI for enterprise case management, platform architecture, and empathy-led automation at scale.

Sessions

Salesforce + AI

AI Transforms Service Operations into Profit Centers, Not Cost Centers

Service teams face crushing case volumes, inefficient wrap-up processes, and inconsistent customer responses. Generative AI automates manual work while turning service from a cost center into a profit center—enabling agents to upsell and cross-sell during support interactions while delivering personalized, faster resolutions.